1. Scope & Who we are

GreenVee operates a mobile application and website that allow customers to subscribe to juice plans, load funds into an in‑app wallet, place orders, and track deliveries fulfilled by our riders and delivery partners.

Controller: GreenVee Pvt. Ltd. (or the applicable GreenVee entity in your region). Registered address: [Add legal address here]. Contact: See Contact & Grievance

This policy applies when you use our app, website, support channels, social media, or participate as a rider/delivery partner.

2. Data we collect

2.1 You provide to us

  • Account & Profile: name, email, phone number, password, delivery addresses, profile photo, dietary preferences (optional).
  • Subscriptions: selected plan, frequency, preferences, pause/resume details.
  • Wallet & Payments: top‑ups, redemptions, partial card digits, UPI ID, transaction IDs (processed by payment gateways; we don’t store full card data).
  • Orders & Support: order notes, feedback, ratings, chat/voice with support or riders, complaint details.
  • KYC (where required): government‑issued ID details and proof of address for high wallet limits or rider onboarding.

2.2 Collected automatically

  • Device & App: device identifiers, OS and app version, language, crash logs, performance and diagnostics.
  • Usage: screens viewed, features used, referral/marketing attribution.
  • Approximate & precise location: with permission, to suggest nearby stores, show delivery ETAs, and enable live tracking.
  • Cookies & similar: web cookies, local storage, SDKs for analytics, personalization, and fraud prevention.

2.3 From third parties

  • Payments: confirmations from payment gateways, banks/UPI PSPs, and our wallet issuer.
  • Logistics: courier/delivery status and proof of delivery (POD) from partners.
  • Verification & Risk: identity verification providers, anti‑fraud services, and background check vendors (for riders).

3. How we use data

  • Provide and improve ordering, delivery, subscription, and wallet features.
  • Process payments, top‑ups, refunds, and resolve chargebacks.
  • Show real‑time delivery status and safety notifications.
  • Personalize plans, recommendations, and promotions.
  • Communicate about orders, service updates, and policy changes (email, SMS, push notifications, in‑app).
  • Detect, investigate, and prevent fraud, abuse, or violations of our Terms.
  • Comply with law, tax, accounting, and regulatory requirements.
  • For riders: routing, attendance, earnings, incentives, safety, and support.

5. How we share information

  • Payment providers & wallet issuer to process transactions and comply with KYC/AML requirements.
  • Delivery partners & riders with order details, delivery address, contact name/number, and live location (during an active order).
  • Service providers for hosting, analytics, SMS/Email/Push communications, customer support, ID verification, and fraud prevention—bound by contractual confidentiality and security obligations.
  • Corporate transactions (merger, acquisition, financing, or sale of assets), where data may transfer as part of the transaction, subject to this Policy.
  • Legal & safety when required by law or to protect the rights, property, or safety of GreenVee, users, or the public.

We do not sell personal data. We may share aggregated or de‑identified data that cannot reasonably identify you.

6. Cookies & tracking

We use cookies, SDKs, and similar technologies to remember your preferences, keep you signed in, measure performance, and personalize content. You can manage cookies in your browser settings and control app permissions in your device settings.

7. Subscriptions & Wallet

Payments: Card details are handled by PCI‑DSS compliant processors. We store only limited tokens/identifiers (not full card numbers or CVV). UPI transactions are processed via your PSP/bank.

  • Subscriptions: We keep your plan details, delivery schedule, and transaction history to manage billing, pauses, and renewals.
  • Wallet: We record top‑ups, spends, promotional credits, refunds, and limits; KYC may be required for higher limits per local law.
  • Auto‑billing: Where enabled, we store payment tokens from your provider to process recurring charges. You can cancel anytime in the app.

8. Ordering, Delivery & Location

  • Location permissions: When granted, we collect location to show nearby options and track delivery. During active delivery, riders may see your approximate location for accurate drop‑off.
  • Communications: We enable masked calling or in‑app chat between you and the rider/support for delivery coordination and safety.
  • Proof of delivery: We may collect delivery photos, OTPs, signature, or time‑stamps.

9. Riders & Delivery Partners

This section applies if you deliver with GreenVee.

  • Onboarding data: identity documents, contact details, vehicle info, bank details for payouts, background checks where permitted by law.
  • Operational data: shift/availability, acceptance/cancellation rates, completion rates, earnings, incentives, ratings, support interactions.
  • Location: precise location while you are online or on an active order, for routing, safety, and support. Location collection can be required to use the rider app.
  • Safety: incident reports, device telemetry (e.g., crash logs), and communications related to deliveries.

10. Data retention

We retain personal data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by category (e.g., payments and tax records are typically kept longer).

11. Your rights & choices

  • Access, correct, or delete your information via in‑app settings or by contacting us.
  • Portability: request a copy of key account data in a commonly used format.
  • Withdraw consent for marketing or precise location at any time (does not affect prior processing). Disable via device settings or in‑app toggles.
  • Object to or restrict certain processing based on legitimate interests.
  • Opt‑out of marketing communications by using unsubscribe links or notification settings.

If you believe your rights have been violated, you may complain to your local data protection authority. We encourage contacting us first so we can help.

12. Children’s privacy

Our services are not directed to children under the age of 13 (or the age required by local law). We do not knowingly collect personal data from children. If you believe a child has provided information, please contact us to remove it.

13. Security

We implement technical and organizational measures, including encryption in transit, access controls, audit logging, and employee training. No system is 100% secure, but we continuously work to protect your data.

14. International transfers

We may process and store information outside your country. Where required, we use appropriate safeguards for data transfers (e.g., standard contractual clauses) and ensure vendors meet comparable protections.

15. Third‑party services

Our app may link to third‑party websites or include third‑party SDKs (e.g., maps, analytics, crash reporting, payment providers). Their privacy practices are governed by their own policies. We recommend reviewing those policies.

16. Contact & Grievance

Privacy Contact: privacy@greenvee.example

Address: [Add registered office address]

Designated Grievance Officer (India, IT Rules 2021/DPDP 2023): [Name], grievance@greenvee.example, +91‑XXXXXXXXXX

17. Changes to this policy

We may update this Policy from time to time. If we make material changes, we will notify you via the app, email, or other appropriate channels. Your continued use of the services after the effective date means you accept the updated Policy.

18. Key definitions

  • Personal data / personal information: information that identifies or can reasonably be linked to an individual.
  • Controller / Processor: roles defined under applicable privacy laws describing primary decision‑maker and service provider.
  • KYC/AML: Know‑Your‑Customer / Anti‑Money Laundering verifications required for certain wallet/payment operations.